Policy

• The easiest way to order is on line at www.silverj.com , or you can call customer service toll free, 888.829.5324 and we will be happy to help you with your shopping.
• Silver J has a huge in-stock inventory and we can also ship vendor-direct, which means we can offer a broad range of merchandise.
• FREE SHIPPING on orders over $50.00 shipped to one address in the lower 48 states.
• For international orders, Hawaii and Alaska, please call 707.778.0870, or email jan@silverj.com for rates.
• The day of your order we will notified you by email of the ship date. At the time of shipping you will also receive, by email, a shipping notification from UPS with the tracking number and scheduled delivery date
• Your order will be shipped by UPS or USPS.

• We accept VISA, MasterCard, PayPal, money orders and checks.
• Your credit card will be charged when you place your order.
• If paying by check, there will be up to a 14 day waiting period for the check to clear the bank.
• Orders shipped to a California address will be charged 8% sales tax.

• You can order with confidence when you know that if you are not satisfied, you can return – no questions asked
• In the event you find it necessary to return merchandise, please e-mail, returns@silverj.com, and let us know what you are returning and the order number.
• Please include a copy of your invoice with your return.
• Returns and exchanges must be in new condition, unworn, unused and all tags intact.
• Returns must be made within 30 days of the original ship date.
• Customers are responsible for return shipping charges.
• For your protection, please insure your return.